Privacy Policy gangbet

1. Introduction and Scope of the Privacy Policy

This Privacy Policy is issued by gangbet ("we", "platform", "gangbet") and applies to all users who access or use our online betting platform at gangbet.one. By registering an account, making a deposit or using any gangbet service, you agree to the terms set out in this Privacy Policy.

gangbet operates under international licensing and recognises our responsibility to protect the privacy of every user who entrusts their personal information to us. We comply with internationally recognised data protection standards to ensure your information is managed transparently and responsibly.

If you do not agree with any part of this Privacy Policy, you are advised not to use the gangbet platform. Any enquiries may be directed to our privacy team through the channels listed at the end of this document.

2. Information We Collect

In the course of operating the platform, gangbet collects various categories of information from users. This collection occurs either directly through account registration, or automatically during platform use.

Identity and Account Information

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth to confirm that the user is 21 years of age or older
• Username and password chosen during registration
• Active email address and mobile phone number

Financial Transaction Information

• Records of deposits and withdrawals made through the platform
• Payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency)
• Transaction reference numbers and account financial activity history

Technical and Usage Information

• Device IP address, web browser type and operating system used
• Login log data including date, time and access location
• Game activity records, game preferences and betting history
• Cookie data and session identifiers for security and user experience purposes

3. Purpose of Information Use

All information collected by gangbet is used for legitimate purposes relating to the provision of platform services. The following are the main purposes for which user data is used:

Account Management and Identity Verification

Personal information is used to create, verify and manage user accounts. The Know Your Customer (KYC) process carried out is part of gangbet's international licensing requirements and is intended to prevent fraud, money laundering and unauthorised access.

Transaction Processing

Financial data is required to process deposits and withdrawals accurately. gangbet ensures all withdrawals are processed within one hour, and transaction records are kept for record-keeping and review purposes in the event of a dispute.

Service Improvement

Usage data and user behaviour are analysed in aggregate to improve the platform experience, offer more relevant content and ensure optimal technical performance. This analysis does not reveal the identity of individual users.

Service Communications

Email and mobile phone numbers are used to send important account-related notifications such as login confirmations, security alerts, transaction status updates and platform policy updates. Users can manage their communication preferences through their account settings.

4. Sharing Information with Third Parties

gangbet does not sell or rent users' personal information to any third party. However, in certain limited circumstances, information sharing may occur as follows:

• Payment Service Providers: Information required to process transactions is shared with licensed payment gateway providers that handle Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Game Software Providers: Minimum technical data required to ensure games function correctly may be shared with game software providers such as PG Soft, Pragmatic Play, JILI and Spribe.
• Regulatory Bodies: Information required by licensing bodies or legitimate law enforcement agencies will be disclosed as required by applicable legislation.
• Security Services: Certain data may be shared with identity verification and fraud prevention service providers to protect the platform and other users.

5. Data Security and Protection

Strong technical and organisational safeguards are central to gangbet's operations. We invest in comprehensive security infrastructure to keep user data secure at all times.

Technical Measures

• 256-bit SSL/TLS encryption on all communications between users and servers
• Passwords are stored in hashed form that cannot be decoded
• Two-factor authentication (2FA) is available as an additional security layer
• Continuous security monitoring and real-time threat detection
• Regular security audits by independent parties

Organisational Measures

• Only staff with specific authorisation can access sensitive user data
• All staff who handle user data undergo regular privacy training
• Strict internal access control policies govern who can view which data
• Clear incident response procedures in the event of a data breach

While gangbet takes all reasonable steps to protect your information, no system for transmitting data over the internet can be guaranteed 100% secure. You also play an important role in keeping your account secure by using a strong password and not sharing your login details.

6. User Rights Over Personal Information

As a gangbet user, you have clear rights regarding your personal information. gangbet respects and facilitates the exercise of the following rights:

Right of Access

You have the right to request a copy of the personal information we hold about your account. This request can be submitted via live chat or support email, and we will respond within a reasonable time.

Right of Rectification

If you find that the personal information we hold is inaccurate or out of date, you have the right to request a correction. Some information such as name and date of birth may require supporting documents to be updated.

Right of Erasure

You may request deletion of your account and personal information, subject to our obligations under applicable legislation and licensing requirements. Certain financial records may need to be retained for a period specified by regulatory rules.

Right to Object to Processing

You have the right to object to data processing for direct marketing purposes. You can unsubscribe from marketing communications through your account settings or by contacting our support team.

7. Use of Cookies and Tracking Technologies

gangbet uses cookies and similar tracking technologies to improve the user experience, maintain session security, and analyse platform usage patterns in aggregate.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how users interact with the platform for the purpose of technical improvements.
• Functional Cookies: Store user preferences such as interface language and display settings to make repeat visits easier.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the gangbet platform.

8. Data Storage and Retention

gangbet retains users' personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and licensing requirements.

Financial transaction records are kept for the period specified by regulatory bodies for audit and compliance purposes. Once an account is closed, personal information will be deleted or anonymised, except for records that must be retained under legal obligations.

Data that is no longer required will be securely deleted using procedures that ensure the information cannot be recovered.

9. Children's Privacy and Age Restrictions

The gangbet platform is exclusively for users aged 21 and above. gangbet does not knowingly collect, process, or store personal information from individuals under the age of 21.

As part of the registration process, all users are required to verify their age. If gangbet finds that personal information of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the account in question.

10. Changes to the Privacy Policy

gangbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to users via their registered email or in-platform notifications before the changes take effect.

The "Last reviewed" date shown at the top of this document will be updated whenever changes are made to this policy. Continued use of the gangbet platform after the effective date of any amendment is considered your acceptance of the latest version of the Privacy Policy.

We encourage users to review this Privacy Policy periodically to stay informed about how we handle your information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or gangbet's handling of your personal information, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the gangbet.one platform
• Language: Support available in Malay and English

Our privacy team will endeavour to address any questions or complaints you have within a reasonable time. We are committed to ensuring that every privacy concern is handled seriously and professionally.